Terms of service

Last updated: June 2026

These Terms of Service ("Terms") govern your access to and use of the Olgaura website and the purchase of products from olgaura.com. By visiting our website, placing an order, or using any of our services, you agree to be bound by these Terms, along with our Privacy Policy, Shipping Policy, and Returns & Refunds Policy.

If you do not agree to these Terms, you must not use our website or services.

1. General Information

This website is operated by Merci Marketing (Pty) Ltd trading as Olgaura. Throughout the site, the terms "we," "us," and "our" refer to Olgaura. These Terms apply to all users of the website, including visitors, customers, and contributors of content.

2. Business Details

Business Name: Merci Marketing (Pty) Ltd (trading as Olgaura)

Registration Number: 2025/399040/07

Tax Number: 9561297228

Business Address: 20 Maud Street, Florida, Johannesburg, 2001, Gauteng, South Africa

Email: hello@olgaura.com

WhatsApp: 060 454 4681

Opening hours: Monday to Friday, 8:00 AM – 5:00 PM (SAST)

Response time: Within 24 hours on business days

3. Eligibility and Use of the Website

By using this website, you confirm that you are at least 18 years of age or that you have permission from a parent or legal guardian.

You agree not to use our website or products for any unlawful purpose or in violation of any applicable laws or regulations in South Africa. Any breach of these Terms may result in the suspension or termination of your access to our services.

4. Prices and Payment

All prices displayed on our website are shown in South African Rand (ZAR) and are inclusive of VAT where applicable.

Shipping fees vary depending on your order value and will be clearly displayed at checkout before you complete your purchase. Orders over R500 qualify for free shipping.

We reserve the right to change prices, discounts, promotions, or product availability at any time without prior notice.

You agree to provide accurate, complete, and up-to-date payment and billing information. Payment is charged when your order is confirmed.

We reserve the right to refuse or cancel any order where fraud, unauthorised transactions, or pricing errors are suspected.

5. Orders and Delivery

Orders are processed within 1-2 business days after payment confirmation unless otherwise stated.

Estimated delivery times and shipping conditions are outlined in our Shipping Policy at olgaura.com/policies/shipping-policy.

You are responsible for providing accurate delivery information. We are not responsible for delays, losses, or failed deliveries resulting from incorrect or incomplete address details provided by you.

6. Right of Withdrawal and Returns

You have the right to withdraw from your purchase within 90 days from the date you receive the goods under our money back guarantee.

To exercise this right, contact us at hello@olgaura.com or WhatsApp 060 454 4681.

Return shipping costs are the responsibility of the customer unless the product is defective or damaged. Full details are available in our Returns & Refunds Policy at olgaura.com/policies/refund-policy.

Refunds are issued within 5 business days of receiving and inspecting returned items, using the original payment method unless store credit is requested.

7. Warranty and Complaints

If a product is defective, damaged, or not as described, you must contact us at hello@olgaura.com with a description of the issue and supporting photos or videos where applicable.

Depending on the circumstances, we may offer a replacement or refund in accordance with your statutory consumer rights under the Consumer Protection Act 68 of 2008.

This warranty does not cover damage caused by misuse, accidents, improper handling, or failure to follow usage instructions.

8. Product Disclaimer

Olgaura Joint Relief Tonic is an unregistered complementary medicine that has not been evaluated by the South African Health Products Regulatory Authority (SAHPRA) for its quality, safety, or intended use.

This product is not intended to diagnose, treat, cure, or prevent any disease. Individual results may vary. Always consult your healthcare provider before use if you are pregnant, nursing, or taking chronic medication.

9. Accuracy of Information

We make reasonable efforts to ensure that all information on our website is accurate and up to date. However, we do not guarantee that descriptions, images, pricing, or other content are error-free, complete, or current.

We reserve the right to correct errors, inaccuracies, or omissions at any time without prior notice.

10. Third-Party Tools and Links

Our website may include links to third-party websites or tools that are not operated or controlled by us. We are not responsible for the content, accuracy, or practices of third-party services. Your use of third-party websites or tools is at your own risk.

11. User Obligations

You agree to:

Provide accurate and complete personal, billing, and delivery information
Use payment methods that you are authorised to use
Refrain from fraudulent activity, abuse, or misuse of the website
Not interfere with the security, functionality, or operation of the website

12. Limitation of Liability

Nothing in these Terms limits or excludes your statutory consumer rights under the Consumer Protection Act 68 of 2008 or any other applicable South African legislation.

To the fullest extent permitted by law, Olgaura shall not be liable for indirect, incidental, or consequential damages, except where such liability cannot be excluded under applicable law. Our liability is limited to damages caused by intent or gross negligence.

13. Force Majeure

We are not liable for failure or delay in performance caused by events beyond our reasonable control, including but not limited to natural disasters, strikes, pandemics, government actions, supply chain disruptions, load shedding, or failures of telecommunications or utilities.

14. Termination

These Terms remain in effect unless terminated by either you or us. We may suspend or terminate your access to the website or services immediately if you breach these Terms or engage in unlawful or harmful conduct.

15. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the Republic of South Africa, including the Consumer Protection Act 68 of 2008, the Electronic Communications and Transactions Act 25 of 2002, and the Protection of Personal Information Act 4 of 2013 (POPIA).

We encourage you to contact us first at hello@olgaura.com to resolve any disputes or concerns amicably. Nothing in these Terms affects your statutory rights under applicable South African consumer protection legislation.

16. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, the remaining provisions shall remain in full force and effect.

17. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, and Returns & Refunds Policy, constitute the entire agreement between you and Olgaura regarding your use of the website and services.

18. Changes to These Terms

You can review the most current version of these Terms at any time at olgaura.com/policies/terms-of-service. We reserve the right to update or modify these Terms by posting changes to our website. Continued use of our website after changes are posted constitutes your acceptance of the updated Terms.

19. Contact

For any questions regarding these Terms of Service, contact us at: