Refund policy

At Olgaura, we want you to feel confident when shopping with us. This policy explains when returns and refunds are accepted, how to request them, and how refunds are processed.

1. 90-Day Money Back Guarantee

We stand behind Olgaura Joint Relief Tonic with a full 90-day money back guarantee. If you are not satisfied with your results within 90 days of receiving your order, contact us for a full refund — no questions asked.

This guarantee exists because we believe completely in the ability of our product to make a meaningful difference to your life.

2. Standard Returns Policy

You may request a return or refund within 90 days of receiving your order, provided the item meets the conditions outlined below.

Returned items must be:

  • Unused and in the same condition as received
  • Returned with original packaging and documentation

We do not charge any restocking fees.

3. Returns & Refund Eligibility

Change of Mind

  • Return requests must be made within 90 days of delivery
  • The item must be unused and in original condition with original packaging
  • Return shipping costs are the responsibility of the customer
  • Shipping costs are non-refundable
  • Refunds are processed within 5 business days after inspection and issued to the original payment method or as store credit

Product Not Working As Expected

  • If you have used the product consistently for 30+ days and experienced no relief, you qualify for our 90-day money back guarantee
  • Contact us with your order number and a brief description of your experience
  • No return of opened product is required — we trust our customers
  • Refunds are processed within 5 business days and issued to the original payment method

Wrong Product Received

  • Return requests must be made within 7 days of delivery
  • A wrong product refers to a different product than ordered
  • Return shipping costs are the responsibility of the customer
  • After inspection, a refund or replacement will be issued
  • Refunds are processed within 5 business days and issued to the original payment method or as store credit

Damaged in Transit

  • Damage must be reported within 48 hours of delivery
  • Clear photos of the item and packaging are required
  • Contact us at hello@olgaura.com with photos and your order number
  • We will arrange a replacement or full refund at no cost to you
  • Refunds are processed within 5 business days

Faulty Item (Manufacturing Defect)

  • Return requests must be made within 30 days of delivery
  • Clear photos or videos showing the fault are required
  • We will arrange a replacement or full refund at no cost to you
  • Refunds are processed within 5 business days

Item Never Arrived

  • Claims must be submitted 7 business days after the expected delivery date
  • No return shipping applies
  • We will investigate the issue with the courier
  • Once confirmed as lost, you may choose between a replacement or a full refund
  • Refunds are processed within 5 business days of resolution

Order Cancellation

  • Orders cannot be cancelled once placed as processing begins immediately
  • If you no longer want the item after delivery, you may return it under the Change of Mind policy above

4. How to Request a Return or Refund

To request a return or refund, contact us at hello@olgaura.com with:

  • Your order number
  • Reason for the request
  • Photos or videos (if applicable)

Alternatively, WhatsApp us on 060 454 4681

Our support team will review your request and provide return instructions if eligible. All returns must be sent using a trackable shipping service.

5. Refund Processing

Once your return is received and inspected, or a delivery issue is resolved, refunds are processed within 5 business days.

Refunds are issued to the original payment method unless store credit is requested. Store credit is issued as a discount code for use at olgaura.com.

6. Non-Returnable Items

The following items are not eligible for return:

  • Opened products (unless covered by our 90-day money back guarantee)
  • Gift cards

7. Exchanges

We do not offer direct exchanges. If you would like a different bundle size, please return your original purchase for a refund or store credit and place a new order at olgaura.com.

8. Contact

For any questions regarding returns or refunds, contact us at:

Business Name: Merci Marketing (Pty) Ltd (trading as Olgaura)

Registration Number: 2025/399040/07

Business Address: 20 Maud Street, Florida, Johannesburg, 2001, Gauteng, South Africa

Email: hello@olgaura.com

WhatsApp: 060 454 4681

Opening hours: Monday to Friday, 8:00 AM – 5:00 PM (SAST)

Response time: Within 24 hours on business days